We know ‘what good looks like’ and have translated this into repeatable best practice

The collective experience in our network includes key roles on strategic and regulatory change programmes which impact the front office, clients and customers - across Markets, Investment Banking and Corporate Banking.

We are used to navigating effectively between businesses, functions and regions in international banks.

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Strategic & Regulatory 
Change Portfolio

Global front office portfolio of strategic and regulatory change programmes:  

  • Created a central ‘SWAT’ team to bring greater management rigour and oversight.

  • Provided senior management portfolio overview, impact assessment and prioritisation.

  • Convened stakeholders to resolve complex issues efficiently, and escalated selectively to ensure optimal outcomes.

  • Led improvement in client data quality and data enrichment required to support effective client outreach and repapering.

  • Implemented common standards, tools and processes to enable effective oversight and delivery.​

Complex Regulatory Change Programmes

​Example engagements include:

  • MiFID II Programme Management: planning, governance and delivery. 

  • MiFID II Client Outreach: Led team of 20+ Big 4 consultants to define and execute outreach and front office engagement.

  • Brexit Client Strategy: including client engagement, booking model changes, staff relocation.

  • Client Outreach team established for multiple regulatory programmes, including planning, content, front office training, and execution. Engaged directly with clients where required for consistency and to limit front office impact.

  • Our collective experience also includes: Dodd Frank, EMIR, Transaction Reporting, Global Margin, Clearing, Bail-In & Stays, PRIIPS.


Multiple programmes including:

  • Strategic Restructuring: Led implementation for an impacted business, including decisions on exiting products and geographies, with internal and client communications.

  • Asset Portfolio Review and Sell-down: Led implementation team within an impacted business, focusing on identifying assets for sell-down, revised new business selection processes, internal and client communications.

  • Client Lifecycle Management: Programme to redesign KYC and client documentation process and migrate to new IT system. Led business requirements, user acceptance testing and front-office migration.  

  • Client Strategy: Review of client tiering and relationship hierarchy, to enable more focused use of front office resources. Introduced dormant client exit process to reduce maintenance costs.

Hot Topic:
IBOR Transition

Experience includes:

  • Established robust IBOR Transition programme including steering committee, workstreams, impact assessment and plan. Established a regular cadence of review and reporting for handover to the business sponsor and in-house PMO function.  

  • Developed client "buckets" and playbooks, to tailor outreach by client and product type, and prioritise by impact, transition timing and conduct risk. Developed in-scope contract and client database to support impact assessment, contract remediation and client outreach.

  • Assurance Review of IBOR Transition Program established by Big 4 consultancy. Provided overall health check and recommendations based on review of programme documents and interviews with key stakeholders.